Privacy Policy

Privacy Policy

Last Updated: March 7, 2026

This Privacy Policy explains how we Soyonut Candle Company Inc. collect, use, disclose, and safeguard your personal information when you purchase products from our website. We are committed to protecting your privacy and handling your information responsibly in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

Who we are

Soyonut Candle Company Inc.

(“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you purchase products from our website. We follow the requirements of Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

www.soyonut.ca

What personal data we collect and why we collect it

We collect only the information necessary to process and deliver your order:

  • Name
  • Email address
  • Mailing/shipping address

If you contact us directly, we may also collect any information you include in your message.

Payment information is not stored by us. All payments are processed securely through our third‑party payment provider WooCommerce.

By default WordPress does not collect any personal data about visitors, and only collects the data shown on the User Profile screen from registered users.

Consent

By placing an order on our website, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

Comments

When visitors leave comments on the site WordPress  collects the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, WordPress will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, WordPress will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

 Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We only share your information with third parties when necessary to complete your order:

We do not sell, rent, or trade your personal information.

By default WordPress does not share any personal data with anyone.

How long we retain your data

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. Access is limited to individuals who need the information to perform their duties.

We retain your personal information only as long as necessary to:

  • Complete your order
  • Provide customer support
  • Meet legal, tax, and accounting obligations

After this period, information is securely deleted.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

 If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Your information collected is kept on Canadian soil and not transferred outside of the country.  Our website provider is located in Quebec, Canada.  Visitor comments may be checked through an automated spam detection service.

Your contact information

Under PIPEDA, you have the right to:

  • Request access to the personal information we hold about you
  • Request corrections to inaccurate or incomplete information
  • Withdraw your consent (note: this may affect our ability to fulfill an order)

To exercise these rights, contact us using the information below:

Soyonut Candle Company Inc.

info@soyonut.ca

Subject Line : Privacy- request to withdrawal consent and remove all personal information