Frequently Asked Questions

All Candles no matter what kind should be burned no more than 3-4 hours at a time. It is important to always let your candle top turn completely liquid from all sides of your vessel before snuffing or gently blowing out your candle. Never use a lid to snuff your candle. Wicks should always be trimmed to 1/4 inch from your candle wax before each burn. If you notice your wick is starting to generate some black smoke that means it is too long and you should snuff it, trim it and relight the candle allowing it to continue burning soot free.

Soy-Coconut wax is considered luxury or high performance because it has two types of plant-based materials in one blend. Coconut wax is much better at throwing scent while sitting on the shelf waiting for the perfect buyer and when it’s lit. Soy-Coconut wax burns with very little to no soot making it a conscious choice for indoor air quality. Coconut wax also has a lower melting point which means it slows the burn allowing your candle to last longer than other types of wax candles.

This is called a wet spot. Because Soy-Coconut wax is plant based and is generally creamier and more flexible than other wax candles, it is subject to the laws of physics. All wax expands when heated and shrinks when cooled. During shipping or even just temperature changes from house to house/room to room, the wax could pull away from the glass. Don’t worry! This does not affect the performance of your candle. It is purely aesthetics, but we don’t hide behind frosted glasses and big labels, we love to see the natural glow of the wax.

Our Wickedless Glo™ collection may not include a wick, but they offer unique benefits that make them just as valuable and in some cases, even longer‑lasting  than a traditional candle. 

Because these wickless products aren’t physically burned, they can safely contain a higher fragrance load. This means richer scent throw, longer-lasting aroma, and a more immersive experience under your warming lamp. Since the wax isn’t being consumed by a flame it will melt slowly and evenly. You enjoy more hours of fragrance from the same amount of wax compared to a burning candle.

Wickedless Glo™ Collection should be used the same way a candle is.  Maximum warming times should not exceed 3-4 hours.  These products hold a higher scent load for maximum distribution in the room.  If you keep your Glo Product under the lamp too long, you risk the wax and oil separating from each other.  If you see this happening, remove the product from the warmer and use a wooden stir stick or a toothpick to gently stir the melted wax.  There is no harm done, allow the wax to re-cool and solidify before rewarming under your lamp.  If there is a lot of oil on top after it resolidifies, dab it with a paper towel.  DO NOT attempt to light a wick if you are warming your candle instead of our Wickedless Glo™ product.  It could ignite and cause a fire risk.

The burn time of each product can vary based on several factors, including the size and material of the vessel, the type of fragrance oil, and how the product is cared for during use. Below is a general guide to what you can expect from each item in our line.

Jar Candles

  • 8oz Glass Jar — Typically 25–35 hours of burn time.
  • 10oz Glass Jar — Typically 35–45 hours of burn time.

Wickless Warmers

  • 8oz Wickedless Glo Tin— Longevity depends on how strong you prefer your scent, but most customers enjoy 40–50 hours of fragrance per tin. Our 4oz Tin will be about half this time.

Tealights

  • Average burn time per session is 2.5–4.5 hours.
  • Some scents naturally last longer than others.
  • For best performance, allow a tealight to burn for at least 1.5 hours before snuffing. You can relight and continue burning in similar increments until the wick can no longer hold a flame.

A Note on Fragrance Oils

Some fragrance oils are naturally heavier and may consume wax more quickly, slightly reducing burn time in jar candles.
In Wickedless Glo Tins,  same heavier oils can actually extend the life of the melt, giving you longer-lasting scent.

We have a Returns Policy that you should reference at the bottom of our website, this will outline things that are covered and how we do a proper investigation to ensure that we provide high quality products to your front door. If your product is damaged upon delivery, please contact us within 24 hrs of the package arriving by emailing info@soyonut.ca.

Please include pictures of your packaging (box) and the damaged product(s), your order number and name. We will be happy to work with you to get replacements.

Our RED PAW scents are fragrance notes that may not be best for our furry friends.  Its recommended that these scented products are best enjoyed in human only spaces or well ventilated areas.  Please note these are not pure essential oils so there is less risk when using our  red paw scented candles.  Anyone can experience reactions to scented products. Reactions can include discomfort such as headaches, dizziness, or general irritation, especially in enclosed spaces or when multiple scented products are used at once. Scent sensitivity isn’t the same for everyone. It can be influenced by personal tolerance, environmental factors, fragrance concentration, and even the type of wax or oils used. 

Our GREEN PAW scents are selected and crafted keeping our pets in mind.  We avoid things like harsh citrus specifically for cats. Ylang, tea tree, cinnamon, clove, pine, eucalyptus and peppermint for both dogs and cats.  Every time someone buys one of these scented products, $1.00 will be donated to a local  registered animal shelter (done quarterly and posted on our website). Clean‑burning wax can produce fewer airborne particulates than parraffin, which can help reduce overall indoor air burden.  

  • Dilution and ventilation matter. Studies consistently show that exposure level is a major factor — a lightly scented candle in a ventilated room is very different from concentrated essential oil diffusers.

  • Just like humans, some pets are more reactive than others. [Birds: Its highly recommended that you do not burn scented candles in the same room as your feather friends and if you do, keep their room well ventilated by opening window 🙂 ]

Our candle jars have an 8oz physical capacity, but they cannot be safely filled all the way to the top. To ensure proper burning performance, prevent overflow, and maintain safe wick clearance, we fill each candle to 7oz of wax or more in an 8oz capacity jar.  Same goes for our 10oz jars, they are filled with 9oz of wax or more and you are priced for the contents accordingly.  We are transparent when it comes to the products we make and sell.

We price our candles based on the actual amount of wax and fragrance oil used—not the jar’s maximum volume. This means you’re paying for the true product content, not the container size.

We’ll keep you updated at every stage of your order so you always know where things stand. As a small, hand‑poured operation, we take care to prepare each product properly before it leaves our studio.

Shipping Outside Wellesley/Wilmot Township

If you’re located outside Wellesley or Wilmot Township, your order will be shipped through our trusted third‑party carrier.
Please allow 3–5 business days for delivery after you receive your shipping notification.

Local Orders

Local orders within Wellesley/Wilmot Township may be delivered or arranged for pickup depending on availability. We’ll communicate directly with you so you know exactly what to expect.

Family Time & Holidays

There will be times when we pause order processing for family time or vacations. We believe in clear communication, so our website will always note:

  • When we are away
  • When order processing is paused
  • The exact date we’ll resume fulfilling orders